Frequently Asked Questions
How does your company's moving process work?
Request for a FREE Quote or buy our ready moving packages here. Contact us for a FREE site survey and we will send someone to estimate the size and weight of your belonging and come our with customised quote to suit your moving needs. Make a booking with us and let us move you today!
What happens after I have submitted my enquiry?
We will send you an acknowledgement email directly after receiving your online request. We will provide a callback within 2 working days to enquire more about your moving needs and to arrange for our moving specialist to go down to your location for a complimentary consultation, if required. In the event where you have decided to use our moving service, we will send you a confirmation email with an invoice attached 2 to 3 days after your confirmation booking.
I have made my booking. What should I do on my side? Any moving tips?
Moving is a stressful task to many people. After years of moving experience, here are some moving tips to make your move smooth and hassle-free.
1. Pack your belongings according to the room and colour code the boxes. This makes sorting and unpacking in the new location more convenient.
2. Keep your valuables in a smaller box that you can keep safely with you at all times. This will prevent misunderstanding and minimize worrying!
3. Use the boxes provided by our movers to pack your items. Arrange your items such that the heavier ones are at the bottom and lighter ones on tip. Keep each box to 25kg for convenient moving.
4. Keep your appliances and household items dry (refrigerator, washing machine, water hose and pails). Tape them shut to prevent moving.
5. Fragile/ Delicate items (plates, breakable ornaments) should be bubble-wrapped or cushioned with papers or towels. Fill the gaps with newspapers to minimize movement.
Can I change or cancel my booking?
You can cancel or amend your booking up to 7 days before the moving is scheduled to begin free of charge, subjected to the movers’ availability. Any cancellation or amendment made less than 7 days before the moving is scheduled to begin will incur cancellation costs.
What happens if I am not satisfied with the result?
Customer satisfaction is very important to us. If you are not happy with the moving service, please contact our customer service line by phone or email us.
I have special moving request for the movers ie. Express moving service, night moving services, can this be done?
We understand that there will be unpredictable occasions where you require movers urgently. In the scenario, you can contact our customer service line or drop us an email with your requests and we will try our best to meet your needs.
What are my payment options?
We collect a deposit payment of RM200 for premium and all-in service package. For other moving jobs, payment method is via cash or online instant transfer on delivery.
For other payment methods, please call us.
